RETURNS AND EXCHANGES

Currently, for online orders due to COVID-19, we are not excepting returns or exchanges. The shipping times are longer and not a great turnaround time at all. However, when things change with COVID-19 and the flow is back return and exchanges will be as follows.

  • Product MUST have not been tampered with
  • Product MUST have not been tried on
  • Product MUST have not been cut or dyed
  • Product MUST have not had any harsh smells
  • Product MUST be returned within 3 business days
  • Customer MUST pay for shipping and supply tracking information

To send shipping/ tracking info or if you have any questions or concerns please reach us by email at (askusanything@heavenleehair.com)

If an order is placed in-store location you have 3 full days to exchange your item!!!

Ship your Exchange/Refund to:

Heavenlee Hair 6127 Wilcrest Dr Houston Texas 77072

  • Please attach a note inside your package including your order number and reason for return!
  • You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number.